Take Payments by Phone

  • Straight-forward pricing with no hidden fees
  • Accept phone and mail-order payments
  • Improve cash flow and get your money the next banking day*
  • £0 set up fees
  • Five star rated customer service



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Phone payments for your business


Who said the customer needs to be present to make a card payment?

With Handepay, you can accept phone payments and mail-order payments with our simple and cost-effective solutions.

Customers like having the flexibility to make a payment from anywhere they feel comfortable to do so, so it’s important for your business to accommodate phone payments should you need to.

With no hidden fees, a simple pricing plan and support for those looking to switch - our phone payment services are a no-brainer.

Accepting phone payments has never been easier.

Handepay’s virtual terminal is ideal for a wide range of businesses looking to become even more accessible to their customers.

This suits a wide range of businesses, including companies that don’t have face to face contact with their customer base.

If this sounds like something you might benefit from, we’d love to talk you through our phone payment options.

In the meantime, scroll down to find out more about what our low-cost and secure service has to offer.

How to take card payments over the phone


There are a couple of different options available for businesses looking to accept payments by phone.


  • Virtual Terminal

    Virtual Terminal

    Once you’re set up with Handepay’s virtual terminal, you can give your customers the option to pay over the phone.

    All you need to do is take your customers card details over the phone and enter them into the secure web-based interface presented via the virtual terminal.

    It’s a simple, fast and secure way to process phone payments.

  • Customer not present (CNP)

    Customer not present (CNP)

    All of our card machines can be used for cardholder not present transactions. It’s probably the most suitable option if you only process a handful of phone payments in comparison to other methods.

    Thanks to our ‘customer-not-present’ facility, you can easily take payments from your customers over the phone or by mail order.





The benefits of taking payments by phone


One of the best things about accepting card payments over the phone is that your business is far less limited by location and much more accessible to customers over a wider geographical area.


With Handepay’s phone payment service, you can accept all major credit and debit cards through our secure transactions.


But what are the individual benefits of both options?




Virtual terminal benefits

  • Great value virtual terminal solution

  • Suitable for all businesses

  • Access from any internet connected computer

  • 24/7 online reporting and transaction management

Customer-not-present (card terminal) benefits

  • Use your card machine to "key enter" the card number and security code

  • No need for a separate system or virtual account

  • Most suitable if you only process a few transactions where the cardholder isn't physically present





Why choose Handepay?

With fast and secure phone payments, Handepay is an excellent choice for any business looking to take on these types of transactions.



  • No hidden fees

    No hidden fees

    We’re confident that our low rates won’t be beaten by any other provider - and with no hidden fees to worry about, you can focus on growing your business rather than worrying about monthly bills.

  • Hassle-free switching

    Hassle-free switching

    We even offer free support to those customers switching from another provider.

  • 28,000 customers

    28,000 customers

    We have plenty of experience when it comes to great customer service - which is why we’re rated as ‘Excellent’ on Trustpilot.

  • Service & support

    Service & support

    24/7 service and support and gateway assistance available Monday to Friday 9am - 5.30pm



What our customers say

trustpilot rating




Mac Tools Bristol

“I can accept mobile payments in more locations thanks to Handepay! I was over the moon when I discovered that I could save 51% on my mobile payments fees, which works out to just under £100 per month!"






Phone payments FAQs



Phone payments are very safe as long as you have a secure service provider on your side. Our secure web-based interface is an easy way to facilitate transactions during phone conversations.

In this day and age, customers expect more when it comes to card payments. Having the capability to accept payments over the phone is just one way you can make your business much more accessible to a wider range of customers.

Yes, you’ll need a merchant account - but all of our phone payment packages have a merchant account included.

Phone payment providers are required to meet the standards for compliance and security to ensure customers are protected from fraud. In order to trade securely, providers must have the correct measures in place to make sure the standards are met - which could include maximum transaction limits for phone payments, for example.






If you’re curious to learn more about accepting phone payments, feel free to give us a call. If you’re ready to switch to Handepay, request a quote today.